Why I’m no longer mad at Viking. Some of you let me know it wasn’t fair to leave it at that without telling you why. I’ve thought about it, and I think this is the answer.
I wrote the book(s) on forgiveness and know I’m personally better off without the anger.
Also, my demands have been met. I did get a call from customer service and the young woman did very well at the job she was assigned. I still don’t know how they chose us to bump. I suspect she didn’t know either. But I did get the apology I sought and some practical satisfaction. Being mad is no longer functional.
So, at this point, I have respect for myself, for the customer service agent who called, and for the Office of the Minnesota Attorney General. I strongly suspect that her call was in response to the letter from Ellison’s office giving Viking a limited amount of time to respond to my complaint.
In conclusion, I hope Viking learned something about treating clients with respect, and I’m feeling sufficient confidence in them to keep the cruise reservations we had already made, admittedly not with the same degree of joy and enthusiasm.
But I’m glad I’m not mad. Stress level is much better that way, as is sleeping.
monagustafsonaffinito 