PARK WEST GALLERIES   12 comments

I’m way off my usual subjects here. I guess it’s a matter of acting before forgiving, but I think it might help someone out there to know my experience with Park West and Norwegian Cruise Lines. The goof for the latter was a little one, but I’d really caution anyone who might deal with Park West. So, here’s the story.

Over Thanksgiving week, 2011, my son and I cruised Hawaii on the Norwegian Cruise Line’s “Pride of America.” It was a lovely cruise, helped by the fact that Hawaii chose to provide us with beautiful weather every day of our trip. An important fact to note is that each of us paid separately on separate American Express cards for everything we did, including on-board expenses.

On a day at sea, I purchased a trilogy of prints for $806. Several weeks after our return, expecting to receive the prints, I received one of them, with a note that the other two were unavailable, offering me the opportunity to choose replacements from several alternatives. None were pleasing to me, so I asked for a refund and returned the one that had been shipped. The news is that I finally had my money back two weeks ago. It turns out that the refund had to come from Norwegian Cruise LInes, but for that to happen Park West had to notify them of the situation. A couple of months into this mess, I called NCL directly. They had received no instructions from Park West so then and there they called Park West who said they would forward the information. It took another phone call for NCL to be notified. Then, here’s the rub, NCL credited my son’s account — not mine, to which it had been charged — with partial payment. To make this long story short, the second payment finally was deposited to my son’s account. He was finally in a position to write me a check, and I finally have my money back. Let’s see, that’s from November to April. Five months?

Who knows? Maybe there’s one person out there who can benefit from my experience. If not, at least I feel like I’ve fulfilled an obligation to inform.

12 responses to “PARK WEST GALLERIES

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  1. As Louis Armstrong loved to sing, “What a wonderful world.” Except for Park West, credit card labrynths, “will you hold, please,” and misplaced payments, and missing artwork.

  2. Having been in the travel business for 25 years, I realize that even one transaction can have many parties involved, as was here. Unfortunately mistakes can be made. Maybe this will allow you to test your forgiveness theories !! (tee hee) Love, Jus

  3. companies are eager to take your money, but fail to be as eager to return it

  4. Thanks, Jus. That’s what good friends are for. Forgiveness is accomplished now that I have my money back. I’m sending you a couple of links via private e-mail that may demonstrate I was gentle in my report. I do hope people who may read this before cruising will check on Holland America Line, Disney, and Royal Caribbean who have terminated their contracts with Park West Galleries.

  5. Wow, how awful for you. I’d hate to see what would happen if a person really needed the money. Lucky enough for you that you finally did receive the refund. Good thing for you that your son is trustworthy, huh?

    • Thanks for commenting, and yes, the thought did occur to me that it would have been an even worse mess if the money went into someone’s account who didn’t want to return it to me. I do believe American Express would finally have recovered it, one way or another. And I also appreciate American Express for not billing me the $806 as long as it was contested. They are the heroes in this story, as is, of course my trustworthy son. I guess the error on the part of the cruise line is not totally unreasonable, given that we have the same name and traveled together. But the fact remains that it was not originally charged to his account. Oh my! What a long answer to say thank you for paying attention to my so insignificant story.

      • I’m not so sure about insignificant, it was quite an ordeal to go through and very frustrating. Most people don’t know what to do in situations such as this and let thing go they shouldn’t. Five months, wow, that’s quite a long time to recover the money. I’m glad it worked out for you. 🙂

      • Thanks. Smiles …

  6. I have never been on a cruise before and hope to take a cruise to Alaska one day! Thanks so much for sharing your experience!

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